Warranty Of Products

Effective Date: February 07, 2025

At Swords Blade, our highest priority is achieving excellent customer satisfaction achieved through our top-of-the-line products. We know how important it is for you to rest assured that the products you buy are in perfect condition, which is why we aim to give you full confidence while shopping with us. Here are the outlines of our Warranty Policy in case there are any clarifications needed regarding your purchase.

1. Product Quality and Inspection

To ensure our set standards of quality, durability, and precision are met, every product that leaves our warehouse goes through a meticulous quality check. Each one of our experts carefully checks every product to make sure that it matches the description and the pictures available online.

From the moment your order is sent out, it is considered that you have successfully passed our internal inspection. Please note, however, that Swords Blade is not liable for any damages or defects after the product is handed off to the courier and during shipping or handling.

2. Warranty Coverage

Apart from the damage done during shipping, Swords Blade is here for you should anything go wrong as we stand by the quality of our products. If there is anything that needs attention after handing the item over to the courier, rest assured we’ll be here to support you.

Regardless of the problem, whether the item is damaged or has an error, we will be able to assist you in resolving the matter. Kindly adhere to the directions beneath so we can help with your concerns the best way we can.

Warranty coverage will deal with issues that are ninety percent or greater prior to shipment, but will not cover damages made out of misuse, improper handling, or during shipment.

3. Reporting Damaged Or Defective Items.

Swords Blade endeavors to ensure that you obtain only items in perfect condition which are one hundred percent functional on the rare occasion that you receive damaged or defective items, please follow the steps below for a smoother process.

• Step 1: Documentation. It is preferred to take photographs of the item in detail along with its packaging.
• Step 2: Take Note of the Damage. Forward the photographs, order number, and details of the damage that they have noted.
• Step 3: Contact the Courier Service. Use your tracking number to file a complaint and they will issue you a reference number you can note down.
• Step 4: Provide the Reference. I would appreciate it if you could relay the reference to me so I can liaise with the courier service to address the matter.

4. Resolution Process

• Replacement: In the event of the courier’s fault, and once the damage has been confirmed, you will receive a replacement item from us at no additional charge. We will take care of all the conversation with the courier so that the matter is resolved in a timely manner.
• Refunds: If a replacement is impossible, we will refund you for the product that was damaged or was not satisfactory and the shipping costs, if there are any.

5. Our Commitment to You

We understand it can be awfully annoying if an item is either damages or defective, and this is why we at Swords Blade are ready to lend you a hand. We try our level best to make everything good and allow you to be content with your purchase.

• Customer Support: Our customer service will be happy to solve all your questions and complaints, assist you when reporting damage, and up until you receive the refund or replacement.
• Patience and Understanding: We, at this moment, would appreciate your patience while we try to solve the problem. Our team is prepared to ensure a smooth and impartial process.

6. Delivery and Shipping Insurance

Every order comes included with shipping insurance to offer an extra layer of protection against damages. This means if damage occurs while the order is in transit, we still possess the means to attend to the problem and offer you a solution.

7. Limitations

The following terms are not eligible for warranty coverage:

• Any damages caused as a result of neglect or improper care of the product.
• Products that have been received and are subjected to any kind of changes.
• An item with minor scratches that do not impede the performance of the item.
• Deterioration of the product due to extended use over time.

8. Exchanges and Returns

For additional details regarding Exchanges and Returns, or for information on how to process a return, please visit our Returns and Exchanges Policy page.

At Swords Blade we care for our customers and wish to enhance their shopping journey by eliminating any form of stress they may have. If you have any inquiries or require assistance with a product, feel free to contact our customer support team, and we’ll help you understand our warranty policies.