Your Swords Blade Experience: Support Every Step of the Way

At Swords Blade, your satisfaction is our top priority. We're committed to offering you the best value and ensuring you enjoy all our products and services. Our customers consistently tell us how pleased they are with our support, whether it's before, during, or after their purchase. Our team is highly trained to assist you at every stage of your shopping journey.

How Can We Help You Today?

Have questions about your order, payment, shipping, or a specific product? Our friendly customer support team is here to help! We offer support for the following key areas:

Orders & Payment Support

Is my order safe and secure? Absolutely! At Swords Blade, protecting your privacy and personal details is paramount. All transactions use secure encryption (SSL) for your payment and personal information. This means your data is protected and never shared with third parties. Shop with confidence!

What payment methods do you accept? We offer several convenient and secure payment options:

• Visa & MasterCard
• Apple Pay
• Google Pay
• PayPal (If you prefer PayPal, just send us a request to be invoiced.)

All payments are processed through secure gateway systems, ensuring your information is always safe.

How are prices shown? Prices are quoted in USD and are accurate at the time they're posted. While discounts or currency fluctuations might cause a small change at checkout, the final price won't be significantly different. Always confirm the amount before you pay. Please note that taxes and shipping are not included in the initial product price and will be calculated at checkout. Any import duties or local taxes are the customer's responsibility and apply during the transaction.

Shipping & Delivery Support

Where do you ship from? We ship globally from multiple locations including the USA, China and some countries in Asia . This wide coverage helps us provide cost-effective delivery worldwide.

What are the shipping methods and fees? Shipping fees depend on your order's size, weight, and destination. Most US orders have free shipping. For international orders, fees are calculated based on the total price.

When will my item arrive? Most orders are expected to arrive within 5-7 business days, depending on the shipping method chosen.

What if my order doesn't arrive? It's important to contact us immediately within the specified timeframe. We'll promptly get in touch with the courier service and do everything we can to resolve the issue for you.

What if I'm not home when my package is delivered? If you're not available, the courier will typically wait a short period. If you're still unreachable, they'll leave a delivery card with instructions on how to collect your parcel or reschedule delivery.

Returns & Exchanges

What is your return policy? We want you to love your purchase! If your item is damaged or not what you ordered, please let us know immediately. We'll ensure your return or exchange is a smooth process. You have 30 days from the day you received your item to initiate a return. For complete details, please visit our Returns & Exchanges Policy section.

How do I return an item? To return or exchange an item, simply contact our support team with your order confirmation, order number, and a brief description of the issue. We'll then guide you through the return process step-by-step.

My Account Support

Can I delete my credit card details? Swords Blade does not store your credit card details. All transactions are handled by secure payment gateways, ensuring your information remains confidential. Feel free to contact us if you have any questions.

I forgot my account information. No worries! If you can't remember your account details, simply contact us. We'll provide you with clear instructions on how to reset your password. The new password instructions will be sent to the email associated with your account.

Promotions & Updates

How can I get news about products and promotions? Be the first to know about our newest swords, knives, special offers, and important updates by subscribing to our newsletter! Subscribers get exclusive early access to sales, seasonal promotions, and newly added collections. Don't miss out on amazing deals!

Contact Us

Our customer support team is always ready to assist you with any questions or concerns. Whether you need help with an order, have questions about returns, or require more product information, we're here to help.

Reach out to us using:

• Business Name: Swords Blade
• Business Email: support@swordsblade.us
• Business Hours: Monday – Saturday 9:00 – 17:00
• Support: 24/7 On Live Chat
• Business Phone No: +17865505538
  
• Business Address: 2540 vistal isles drive apt 1127 Plantation Florida 33325 USA
  

At Swords Blade, your experience is our highest priority. We care about making your journey smooth, secure, and enjoyable. Don't hesitate to contact our helpful support team – we're always here for you!