Refund & Returns

Last Updated: February 07, 2025

At Swords Blade, we strive to offer the best products and services to our customers. If you are not completely satisfied with your purchase, we are happy to assist you. Please review this Refund and Return Policy regarding our procedures on returns, exchanges, and refunds.

1. Return and Exchange eligibility

In order to facilitate a return or an exchange, we would like to ask you to comply with the following reasonable guidelines:

• Timeframe: Returns or exchanges must be requested within 30 calendar days from the date of the delivery. Beyond this time, we are sorry to say we will not be able to accommodate any returns or exchanges.
• Condition: All items must not have been used and must be available in their packaging. The product must be sent back with all of its accessories, labels, and tags.
• Proof of Purchase: To process your return or exchange, a valid receipt, order number or other proof of purchase is mandatory. Make sure you have your order confirmation email or your order details handy.

2. Instructions For Returning and Exchanging Products

To exchange or return an item, kindly follow the steps provided below:

• Get In Touch: Kindly contact our customer support through email at support@swordsblade.us or visit our Contact Us page. Kindly state your order number along with the product name and the justification for your return or exchange outside the order.
• Approval With Instructions: After receiving your request, the team will review it before sending you a detailed response that contains forms, addresses, as well as any instructions for returns. Should you be exchanging an item, we will instruct you on how to process the exchange.
• Item Preparation: Carefully pack the item to avoid any damages when shipping it out. All original packaging, Accessories, Tags must be included. In case the product is wrong or faulty, please provide clear images and send them along the return request.
• Return Shipping: After properly packing the item as instructed, ship the item to the address provided by customer service. It is recommended to use trackable shipping services because we will not be held liable for lost or damaged returns.

To initiate a refund, we will first inspect the returned item to determine if it is indeed eligible for a refund. Your refund will be initiated within 10 business days of returning the item. Please note that we will issue a refund using the same payment method that was used to purchase the item. Refunds will be made through the same means that the payment was made.

3. Additional Important Guidelines

• Refunds on Shipping: The original shipping fee will not be refunded. If you did not pay shipping and instead were offered free shipping on your order, the shipping cost will be deducted from your refund.
• Refunds of Return Shipping Fees: Costs for shipping the item back usually falls to the customer, except when a return is made due to our mistake (for example, a defective product or an item that was not properly labeled).
• Refunds After Restocking Fees: Some products are subject to restocking fees. If applicable, this information will be provided to you after you submit your return request.

4. Exchange Policy Overview

Changing your item to a different product of different dimensions or color is allowed. Those who wish to do so should reach out to our customer service directly with instructions on the required details of the exchange. Our staff will:

• Fulfill your request for an exchange and dispatch the product that you will be getting within minutes.
• Modify the price difference for any items that have different prices. In the case of an extra cost, you will be notified and payment will be collected prior to shipment of the new product.

5. Defective or Wrong Deliveries

In the event that you receive a damaged or wrong item, we sincerely apologize for the inconvenience caused and we shall work towards resolving your concern at the earliest possible. You need to contact us within 7 days from the date of delivery to raise a concern.

We May Require:

• Pictures of damaged or incorrect item to speed up the process.
• A summarized explanation about the problem or error.

Once the information is confirmed, we will provide one of the options below:

• Replacement of the defective or incorrect item at no extra cost to you.
• Refund payment of the order with no replacement and will cover return postage fees.

6. Refund without returnable products

Due to hygiene, safety or legal regulations some items cannot be returned. These items include:

• Custom or personalized items like all custom engraved swords and helmets.
• Items that are worn, damaged or modified in any way.
• Special items that are marked as non-returnable and which have a non-returnable label for the product description page.

If you are hesitant about whether a product can be returned, we urge that you read the product description or reach out to us for answers before your purchase.

7. International Returns

If you are outside the US, make sure you understand that:

• You must pay the costs incurred when shipping items back.
• Any customs duties or taxes are your responsibility, these fees will not be refunded.

We suggest a reputable international shipping service which offers tracking so that your return has a higher chance of being returned safely.

8. Customer Service and Assistance

Do Not Hesitate To Contact Us. Here are, Our Contact Details:

• Business Name: Swords Blade
• Business Email: support@swordsblade.us
• Business Hours: Monday – Saturday 9:00 – 17:00
• Support: 24/7 On Live Chat
• Business Phone No: +17865505538
  
• Business Address: 2540 vistal isles drive apt 1127 Plantation Florida 33325 USA
  

9. Final Note

At Swords Blade, we like to ensure at least each customer walks away from us happy with their purchase and so if anything doesn’t work out, we’re of course here to help facilitate the return or exchange. Thanks for shopping with us!